FAQs

Enrolling in a Workshop

When do workshops open for enrolment and begin?

Enrolments for each term generally open at the conclusion of the previous term. Our workshop programs run by term and are in line with ACT school dates. The start and finish dates for our workshops this term are displayed in each individual workshop description.If you would like a reminder or would like to stay up to date with our workshops and productions, please subscribe to our eNewsletter or like our Facebook page.

Should I get in early? What if I miss out on a place?

Our enrolments are processed on a first come, first served basis and we have a maximum of 16 participants per workshop (This may vary according to social distancing requirements). We do not reserve places for workshops so please ensure you enrol online or contact us as soon as possible. Places do fill up quickly! If the workshop you are trying to enrol in has filled up, we can place you on a waiting list and let you know if/when a spot becomes available. If there is a strong demand, we will consider opening up an additional class. If you miss out on a School program you may wish to consider coming to our Ainslie and Gorman Arts Centre workshops.

I enrolled in last term’s workshops and want to continue to next term. Does my enrolment carry over?

Your enrolment does not carry over between terms. You must re-enrol online or contact our office on 02 6248 5057.

Can you reserve a place in a workshop if I can’t pay or I’m not sure right now?

Unfortunately, we can not reserve places.

What if I don’t want to enrol online?

Please contact our office for further assistance either by calling 6248 5057 or emailing programs@canberrayouththeatre.com.au. Only once we receive completed enrolment details and the payment required can we confirm your place in a workshop.

How do I know my enrolment is confirmed?

You will receive a confirmation to the email address you provide us. If you do not receive a confirmation, please contact us as soon as possible. You will also receive an email before the start of the semester confirming the date and time of your workshop, your Workshop Artists and important dates for the term ahead.

What if the workshop I’ve enrolled in is cancelled?

Proposed workshops may be cancelled due to an inadequate number of participants. In the event that this occurs, we will let you know and where possible move you to an available workshop, or refund any payments made.

General workshop information

What does a Canberra Youth Theatre workshop look like?

Canberra Youth Theatre is a theatre company that creates works by young people, under the direction of professional theatre practitioners. Our workshops are specifically targeted for young people who are interested in developing skills in theatre performance and production. We are not a child care provider and do not fall under the Australian Government Child Care Benefit Scheme.

Do your workshops run by terms or semesters?

Our workshop programs run by term and are in line with ACT school dates. The start and finish dates for our workshops are displayed in each individual workshop description.

If my child hasn’t done a workshop before can they join this term?

Yes, each term is a unique program, and caters for experienced and new participants.

How do I know if my child/I will like drama workshops?

We often run Taster Workshops at the beginning of each year. Alternatively, you could try a short-term workshop such as our Holiday Program, or get in touch with our office to view an end of semester performance.

What is your cancellation policy?

If you need to withdraw from classes, we can offer a refund if it is within the first three weeks of the workshop program. This will be a pro-rata refund less an administration fee of $25 per enrolment. We are unable to provide refunds or waive invoices for withdrawals after week three. We are unable to provide refunds for withdrawals from Holiday Workshops. We are able to provide refunds for withdrawals from Masterclasses up to 14 days prior to the start date. In case of a workshop cancelled by us, the customer will be fully refunded. Membership fees are not refundable, except if purchased in link with a workshop cancelled by us.

As a parent, can I come and sit in on the workshop program?

If a participant has any access requirements, we will accommodate them as much as possible. If the participant does not have any access requirements, it is our policy that parents are to remain outside the workshop because:

  • It is the participants’ time to be creative with their peers.
  • It can be disruptive to the learning and creative process having non-participants in the space.
  • It can introduce an element of performance when the group is focused on exploration and development.
  • Some participants may become introverted or self-conscious with either parents or ‘strangers’ watching on.
  • All of our staff undergo a Working With Vulnerable Persons (WWVP) Clearance.

If your child is nervous, you are welcome to wait just outside the workshop so that they can find you easily. We have an End of Semester Performance for parents and friends to see the progress of their child in the program.

Which workshop is right for my child?

Our workshops are grouped by the year they are enrolled in at their school. For primary, either Years 1-3 or 4-6. For secondary, either 7-9 or 10-12. All participants must be seven years old on the first day of their workshop. It is important that all young artists are enrolled in the appropriate ensemble for their age in order to challenge and further develop their performance skills.

How does Canberra Youth Theatre assign Workshop Artists to workshops?

Workshop Artists are appointed by the Artistic Director based on their skills and expertise within the professional theatre setting, as well as their experience working with young people. As our Workshop Artists being professional artists in their own right, each semester they indicate their availability which then informs our scheduling for all our workshops across the company.

Once workshops have begun

What should we wear and bring to a workshop?

Participants should wear comfortable clothing they can move around in (no jeans or skirts) and bring a drink bottle.

What happens if my child will be absent from a workshop?

If you or your child will be absent from a class, please contact our office as early as possible so we can let the Workshop Artist know. Although some absences are unavoidable, it is important that all participants do their very best to attend all workshop sessions. In order for every member of the group to get the most out of their experience at Canberra Youth Theatre, we require commitment to weekly attendance.

As a parent, when can I see my child perform during workshops?

During the last or second last week of each semester, Canberra Youth Theatre holds end of semester performances. These are generally during the regular workshop times and are a wonderful opportunity to see the progress of your young artist. Performances plans may be adjusted according to social distancing advice in line with our COVID Safe plan.

How do I provide feedback about workshops?

If you have any questions regarding the enrolment process, or if you have feedback about our workshops or wish to discuss a problem, please put it in writing to programs@canberrayouththeatre.com.au and we will look into the matter and get back to you within three working days. If it is urgent, please call our office on 02 6248 5057.

Safety & Privacy

Are workshops COVID Safe?

All our workshops operate in line with government social distancing requirements and our COVID Safe Plan. 

Are your staff / volunteers screened, background checked and child safe trained?

All staff and volunteers at Canberra Youth Theatre must hold a valid Working with Vulnerable People card, or equivalent from other jurisdictions. In the unlikely event that a volunteer does not meet this requirement, there will be a member of staff present at all times during their interaction with young people, in line with the Working with Vulnerable People (Background Checking) Act 2011 (the WWVP Act).

You can view our Child Safe Policy here. 

 

 

All staff and volunteers are subject to reference checks prior to engagement at Canberra Youth Theatre.

 

From January 2021, all staff and volunteers engaged by Canberra Youth Theatre will be given specific child safety training. This training module will be reviewed yearly, and additional training will be provided to all staff where necessary.

Do you have a child safe policy and code of conduct?

Canberra Youth Theatre is committed to the National Principles for Child Safe Organisations.

You can view our full Child Safe Policy here.

How do you go about involving children in the decision making process?

Canberra Youth Theatre gets young people involved in the decision making process through our Young Artist Advisory Panel (YAAP). We take expressions of interest year round from young artists involved in the Canberra Youth Theatre community. You can express your interest by emailing programs@canberrayouththeatre.com.au. If a young artist would like to contact a member of the panel to raise an issue on their behalf they can email programs@canberrayouththeatre.com.au. Canberra Youth Theatre encourages an open door policy with our core staff. If you or your young people wish to speak to us, please visit us in the office during business hours.

Additionally, all young artists at Canberra Youth Theatre are involved directly in the decision making process in their workshops through collaborations, consultations, feedback and other mechanisms. Young people are encouraged to pitch ideas for workshops and other programs directly to Canberra Youth Theatre. 

How and where do you store my data?

Canberra Youth Theatre complies with the Australian Privacy ACT (1988) and the associated Australian Privacy Principles

Canberra Youth Theatre is moving to be a paperless office. The majority of physical paperwork pre 2020 has been digitised, and is stored securely on the company’s Google Drive. More information on Google Drive’s privacy policy can be found here. Post 2020 paperwork is all digital, and stored on the company’s Google Drive.

Canberra Youth Theatre uses BackBlaze as our server backup. Information on their privacy and data storage policies can be found here. From 2021, the use of BackBlaze will be phased out, and Google Drive and local backup will be used.

Canberra Youth Theatre uses the booking system TicketSearch. TicketSearch systems are hosted in Australia.  They store information on Amazon Web Services. TicketSearch complies with the Australian Privacy Act (1988) and the Notifiable Data Breaches (NDB) scheme (Part IIIC of the Privacy Act 1988). TicketSearch complies with the Payment Card Industry Standard (“PCI”). Additional information on TicketSeach’s privacy policy can be found here. Payments made through TicketSearch are processed through SecurePay. SecurePay is managed by AusPost, and their privacy policy can be found here

Attendance is taken through MyAttendanceTracker, and their privacy policy can be accessed here.

Canberra Youth Theatre uses Mailchimp for EDMs, surveys and other mass communications with our mailing list. Mailchimp’s privacy policy can be found here.

How does a child make a complaint and what is your process for responding?

If a young artist or the parent of a young artist feels the need to make a complaint, they can contact the Child Safety Officer by email (programs@canberrayouththeatre.com.au), by phone (02 6248 5057) or in-person during office hours. The Child Safety Officer is the Program Administrator.

When a complaint is received by email, a receipt email will be sent by the next office day. The complaint will be investigated, and where appropriate, the General Manager or Artistic Director will be involved in the investigation. All complaints will be logged using an accident and incident report. All complaints will be investigated and responded to in a reasonable timeframe.

Canberra Youth Theatre is not covered by the ACT’s Reportable Conduct or Mandatory Reporting Schemes. However, we have a moral obligation to act on the behaviours and complaints addressed by both the Reportable Conduct and Mandatory Reporting Schemes as Voluntary Reporters. Where Reportable Conduct is involved, an independent investigator may be engaged. Where a voluntary reporter has concerns, a Child Concern Report may be filed with Child and Youth Protection Services (CYPS). Where a Mandatory Reportable complaint is made, this will be forwarded directly to ACT Policing and / or to Child and Youth Protection Services (CYPS). As outlined by ACT Government Community Services (September 2019), “All adults in our community have a responsibility to report to CYPS if they believe or suspect a child may be at risk of abuse or neglect… In addition, all adults in our community must report to the Police if they believe child sexual abuse has occurred.” 

Where Canberra Youth Theatre is contracted by a designated entity such as a School or Out of School Hours Care, and offers a program such as Workshop by Design, Holiday Workshop or weekly workshop, (ie, not as a hirer at a school), Canberra Youth Theatre is considered an employee of the designated entity. In this instance, the designated entity would need to report allegations about Canberra Youth Theatre staff, if they were to arise.

You can view our full Child Safe Policy here.

What happens if we go back into lockdown?

For lockdown or partial lockdown of 4 weeks or less, the workshop will be held online. Thanks to the support of ACT Community Services, CYT is equipped with a digital workshop station enabling workshop to go ahead online with the best quality. Our workshop artists are also undergoing a training with NIDA to up-skill their online practices to the best standard in Australia.
While we all prefer face to face theatre, continuity is important for both the artistic exploration of the term and young artists wellbeing.
If a lockdown is required for more than 4 weeks, individual classes assessment will be made based on age and group dynamic to decide if the workshop will be kept online or cancelled.

Money & Payment

What is Membership and why do I need it?

Membership is included as a part of enrolment fees for workshops. If you are not enrolled in a workshop but participating in a production, a $25 joining fee applies and is valid for that calendar year.

Do you offer discounts?

Yes, if you enrol two or more siblings at once into one of our workshop programs you are entitled to receive our Sibling Discount. The Sibling Discount takes 5% off each participant’s workshop fee.

Do you run classes on public holidays?

We do not run classes on public holidays, and these are not included in your fees.